Group
Chanel
Market
Wines & Spirits
Category
Innovation
"Chanel, because of its iconic image of refinement et elegance, needs to constantly settle its level of customer services and care exigeance higher. New services, phygital tools, experience treatments...
Yet, this new Chanel exclusive customer experience needs to be demonstrated to the Asian Chanel sales team.
How to engage asian Chanel teams with a new exclusive customer experience ?
Let's immerse into the journey of the exclusive customer experience of Chanel
Let's immerse into the journey of the exclusive customer experience of Chanel
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1.
Creative platform
The objective was to demonstrate Chanel exclusive customer experience, so we showcased the journey from the beginning to the end so the Chanel sales team can completely project themselves.
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2.
Immersive illustrations production
Immersive illustrations with a talented parisian illustrator. Through a 3 minute animated video, we illustrated the process in which the boutique staff take care of their client.
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Sales team members
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From brief to deliver
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Satisfaction team
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